We may collect and process the following types of personal data from you:
• Full name and contact details (email address, phone number, mailing address)
• NRIC/FIN (partial or full, if required for WSQ/SkillsFuture enrolment)
• Company name, job title, and employment details (if applicable)
• Course registration and attendance information
• Payment and invoicing details
• Feedback, survey responses, or other communications you send us
Your personal data may be used for purposes such as:
• Processing course enrolments, attendance, and certification
• Managing WSQ, SFA, or SkillsFuture-related submissions and audits
• Communicating course updates, schedules, or important announcements
• Processing payments and issuing receipts
• Sending marketing or promotional materials (only with your consent)
• Improving our courses, website experience, and customer service
We do not sell or rent your personal data. However, we may disclose your information to:
• Government agencies such as SkillsFuture Singapore (SSG), SFA, or MOM for regulatory compliance
• Partner training providers or assessors involved in course delivery
• IT service providers and vendors assisting with website or database maintenance
• Auditors, legal advisors, or other professional consultants (where necessary)
All disclosures are made on a need-to-know basis and in accordance with the PDPA.
We take reasonable steps to protect your personal data against unauthorised access, disclosure, copying, modification, or destruction.
These include:
• Secure servers and encrypted data transmission
• Access controls restricted to authorised personnel only
• Regular system updates and data security audits
• Staff training on confidentiality and data handling practices
For detailed information on our internal security measures and procedures, please refer to our Data Protection Policy (PDF).
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and SkillsFuture Singapore’s retention guidelines.
After this period, the data will be securely deleted or anonymised.
You may request to access, correct, or withdraw your consent for the use of your personal data at any time by contacting our Data Protection Officer (DPO).
Please note that withdrawing consent may affect our ability to provide certain services (e.g., course registration or certification).
If you have any questions, feedback, or requests regarding your personal data, please contact enquiries@xprienz.com.